A standardized AI product optimizes customer service for the Fintech service platform
BEIJING, CHINA / ACCESSWIRE / July 20, 2021 / Infobird Co., Ltd. (Nasdaq: IFBD) (“Infobird” or the “Company”), a software-as-a-service provider of innovative AI or artificial intelligence-based customer engagement solutions in China, has announced the successful implementation of its Intelligent Quality Inspection SaaS, a new product in the age of artificial intelligence, with one of the leading Fintech companies in China. With the help of Infobird’s Intelligent Quality Inspection SaaS, client Fintech’s customer service platform has achieved intelligent management and operation, and is laying the groundwork for a subsequent upgrade of its customer service.
Infobird has continuously promoted the implementation of intelligent quality inspection in various industries in recent years, thereby effectively expanding the limits of intelligent quality inspection applications. Since its inception, Infobird’s Intelligent Quality Inspection has been used in the finance, e-commerce, retail and other industries. It is a standardized smart SaaS product that allows customers to better track engagement between customer service or sales agents and end customers. This solution is essential for many industries, especially the financial industry which has very high compliance and service requirements for customer centers and sales. Inforbird’s success in serving this leading Fintech client with intelligent quality inspection should pave the way for future expansion in the financial industry. Based on past experiences in financial and other industries, the company will continue to assess the value of intelligent quality inspection, with the aim of deploying a series of intelligent customer service products to accelerate digital and intelligent transformation and upgrading corporate customer service centers.
Fintech company attaches great importance to customer service and continuously improve the quality of management and customer service through various methods including quality inspection and training. In order to use smart technology to further improve the management and customer service experience, the customer introduced Infobird’s intelligent quality inspection system. Through long-term cooperation, the customer has made a big step forward in customer service quality inspection, from manual inspection by random sampling to automatic inspection with 100% coverage, which has effectively freed up quality inspectors, performed 100% inspections and overall improved management efficiency.
100% automatic and efficient, improving labor efficiency
Infobird researched and analyzed the customer service business scenarios of its Fintech client and built a flexible multidimensional quality inspection model. Quality inspection coverage rate reached 100% and quality inspection efficiency increased more than 100 times. Data shows that after using Infobird’s Intelligent Quality Inspection , the number of quality inspection personnel employed by the customer service center has been greatly reduced. Quality inspection staff can now focus on more valuable work, such as customer service training and management work.
Comprehensive inspection and targeted improvement of services
Through keyword and semantic quality inspection, Infobird’s intelligent quality inspection performs a comprehensive inspection of customer service work and analysis from various angles such as compliance, professionalism and process on duty. On the one hand, it improved risk control capabilities and dealt with them in a timely manner, thereby reducing the risk of customer complaints. On the other hand, he can spot the shortcomings of a single customer service agent and the team as a whole, and perform more targeted trainings on attitudes and etiquette, service skills, reservations. knowledge, etc. At the same time, by monitoring the service process, the Fintech client can also optimize and adjust the standard process from a global perspective.
Multidimensional reports dramatically improve management efficiency
All inspection results from Infobird’s Intelligent Quality Inspection can be consolidated to generate multidimensional reports, bringing great convenience to customer service center management. By analyzing reports, managers can be more focused when assessing and allocating human and material resources.
In the long run, the value of Infobird’s Intelligent Quality Inspection also lies in helping companies reap the value of data through multidimensional data analysis, such as user portraits, orientation customer and market conditions, then to guide companies to optimize products and services. , conduct precision marketing and make management decisions. Therefore, Infobird’s Intelligent Quality Inspection is not only a tool for inspecting customer service communication content, but also contributes to the growth and progress of the client company throughout the relationship development journey. customer by promoting the integrated upgrade of customer service, marketing and management.
About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service provider of innovative AI-powered or enabled customer engagement solutions.
For more information about the company, visit www.Infobird.com.
This press release contains certain forward-looking statements, including statements regarding the initial public offering offered by Infobird. Words such as “will”, future “,” expects “,” believes “and” intention “or similar expressions, are intended to identify forward-looking statements. Forward-looking statements are subject to the uncertainties inherent in forecasting future results and conditions and no assurance can be given that the proposed initial public offering discussed above will be completed under the conditions described. The completion of the proposed initial public offering and the terms thereof are subject to many factors, many of which are beyond the control of Infobird, including, without limitation, the failure of the closing conditions. customary and risk factors and other matters set out in the prospectus included in the registration statement in the form last filed with the SEC Infobird does not undertake to publicly update or revise statements, except either as a result of new information, future events or otherwise, except as required by law.
Infobird Co., Ltd
Yimin Wu, Managing Director and Chairman of the Board
Infobird Co., Ltd Investor Relations
SOURCE: Infobird Co., Ltd.
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